{"id":1239,"date":"2025-06-08T12:04:21","date_gmt":"2025-06-08T10:04:21","guid":{"rendered":"https:\/\/attentioncrm.com\/service-now\/"},"modified":"2025-07-18T17:23:02","modified_gmt":"2025-07-18T15:23:02","slug":"salesforce-einstein-agentforce","status":"publish","type":"post","link":"https:\/\/attentioncrm.com\/hu\/salesforce-einstein-agentforce\/","title":{"rendered":"Salesforce Einstein \u00e9s Agentforce"},"content":{"rendered":"<h1 data-start=\"246\" data-end=\"315\">Salesforce Einstein \u00e9s Agentforce: Az AI \u00faj dimenzi\u00f3ja az \u00fcgyf\u00e9lszolg\u00e1latban \u00e9s \u00e9rt\u00e9kes\u00edt\u00e9sben<\/h1>\n<h2 data-start=\"317\" data-end=\"380\">Mi\u00e9rt lett az AI elengedhetetlen r\u00e9sze a Salesforce CRM-nek?<\/h2>\n<p data-start=\"382\" data-end=\"628\">Az \u00fcgyf\u00e9lkezel\u00e9s \u00e9s \u00e9rt\u00e9kes\u00edt\u00e9s egyre komplexebb, adatintenz\u00edv folyamat, amelyhez az emberi kapacit\u00e1sok egyed\u00fcl m\u00e1r nem elegend\u0151ek. Az AI, k\u00fcl\u00f6n\u00f6sen a Salesforce Einstein \u00e9s az <strong data-start=\"559\" data-end=\"573\">Agentforce<\/strong>, 2025-ben olyan intelligens eszk\u00f6z\u00f6ket k\u00edn\u00e1l, amelyek:<\/p>\n<ul>\n<li data-start=\"632\" data-end=\"668\">automatiz\u00e1lj\u00e1k a rutinfeladatokat,<\/li>\n<li data-start=\"671\" data-end=\"706\">el\u0151rejelzik az \u00fcgyf\u00e9lviselked\u00e9st,<\/li>\n<li data-start=\"709\" data-end=\"775\">szem\u00e9lyre szabott aj\u00e1nlatokat \u00e9s kommunik\u00e1ci\u00f3t tesznek lehet\u0151v\u00e9,<\/li>\n<li data-start=\"778\" data-end=\"818\">gyors\u00edtj\u00e1k az \u00e9rt\u00e9kes\u00edt\u00e9si ciklusokat,<\/li>\n<li data-start=\"821\" data-end=\"886\">\u00e9s az \u00fcgyf\u00e9lszolg\u00e1lati folyamatokat is magasabb szintre emelik.<\/li>\n<\/ul>\n<p data-start=\"888\" data-end=\"1027\">\u00cdgy az \u00e9rt\u00e9kes\u00edt\u0151k, marketingesek \u00e9s \u00fcgyf\u00e9lszolg\u00e1lati szakemberek nemcsak hat\u00e9konyabbak lesznek, hanem \u00fcgyfeleik el\u00e9gedetts\u00e9g\u00e9t is n\u00f6velik.<\/p>\n<h2 data-start=\"1034\" data-end=\"1108\">Salesforce Einstein \u00e9s Agentforce: Hogyan m\u0171k\u00f6dik az AI a gyakorlatban?<\/h2>\n<p data-start=\"1110\" data-end=\"1380\">Az <strong data-start=\"1113\" data-end=\"1125\">Einstein<\/strong> a Salesforce AI motorja, amely g\u00e9pi tanul\u00e1st, term\u00e9szetes nyelvfeldolgoz\u00e1st (NLP) \u00e9s predikt\u00edv analitik\u00e1t haszn\u00e1l, m\u00edg az <strong data-start=\"1248\" data-end=\"1262\">Agentforce<\/strong> egy kifejezetten az \u00fcgyf\u00e9lszolg\u00e1lati munkat\u00e1rsakat t\u00e1mogat\u00f3, AI-alap\u00fa platform, amely a Salesforce CRM-be integr\u00e1lva:<\/p>\n<ul>\n<li data-start=\"1384\" data-end=\"1522\"><span style=\"color: #000000;\"><strong data-start=\"1384\" data-end=\"1444\">T\u00e1mogatja az \u00fcgyf\u00e9lszolg\u00e1lati munkat\u00e1rsakat val\u00f3s id\u0151ben<\/strong>, intelligens javaslatokkal a v\u00e1laszokhoz, dokumentumokhoz \u00e9s folyamatokhoz.<\/span><\/li>\n<li data-start=\"1525\" data-end=\"1620\"><span style=\"color: #000000;\"><strong data-start=\"1525\" data-end=\"1583\">Automatiz\u00e1lja az ism\u00e9tl\u0151d\u0151 feladatokat \u00e9s jegykezel\u00e9st<\/strong>, \u00edgy cs\u00f6kkenti a munka terhel\u00e9s\u00e9t.<\/span><\/li>\n<li data-start=\"1623\" data-end=\"1748\"><span style=\"color: #000000;\"><strong data-start=\"1623\" data-end=\"1688\">Seg\u00edti a gyorsabb \u00e9s szem\u00e9lyre szabottabb \u00fcgyf\u00e9lkommunik\u00e1ci\u00f3t<\/strong>, n\u00f6velve az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9get \u00e9s a megold\u00e1si sebess\u00e9get.<\/span><\/li>\n<\/ul>\n<p data-start=\"1750\" data-end=\"1866\"><span style=\"color: #000000;\">Ezek mellett Einstein AI funkci\u00f3i tov\u00e1bbra is t\u00e1mogatj\u00e1k az \u00e9rt\u00e9kes\u00edt\u00e9si \u00e9s marketing folyamatokat a Salesforce-ban.<\/span><\/p>\n<h2 data-start=\"1873\" data-end=\"1938\"><span style=\"color: #000000;\">Az AI integr\u00e1ci\u00f3 konkr\u00e9t el\u0151nyei a Salesforce CRM-ben 2025-ben<\/span><\/h2>\n<ul>\n<li data-start=\"1942\" data-end=\"2072\"><span style=\"color: #000000;\"><strong data-start=\"1942\" data-end=\"1968\">Gyorsabb d\u00f6nt\u00e9shozatal<\/strong><\/span><br data-start=\"1968\" data-end=\"1971\" \/><span style=\"color: #000000;\">Val\u00f3s idej\u0171 adatelemz\u00e9s \u00e9s intelligens aj\u00e1nl\u00e1sok seg\u00edtik a piaci v\u00e1ltoz\u00e1sokra val\u00f3 gyors reag\u00e1l\u00e1st.<\/span><\/li>\n<li data-start=\"2076\" data-end=\"2220\"><span style=\"color: #000000;\"><strong data-start=\"2076\" data-end=\"2104\">Pontosabb \u00fcgyf\u00e9lprofilok<\/strong><\/span><br data-start=\"2104\" data-end=\"2107\" \/><span style=\"color: #000000;\">T\u00f6bb csatorn\u00e1s adatok \u00f6sszegz\u00e9se \u00e9s elemz\u00e9se r\u00e9v\u00e9n szem\u00e9lyre szabottabb, relev\u00e1nsabb \u00fcgyf\u00e9lkezel\u00e9s val\u00f3sul meg.<\/span><\/li>\n<li data-start=\"2224\" data-end=\"2388\"><span style=\"color: #000000;\"><strong data-start=\"2224\" data-end=\"2255\">Automatikus feladatkioszt\u00e1s<\/strong><\/span><br data-start=\"2255\" data-end=\"2258\" \/><span style=\"color: #000000;\">Az AI javaslatokat tesz az \u00e9rt\u00e9kes\u00edt\u0151k \u00e9s \u00fcgyf\u00e9lszolg\u00e1lati munkat\u00e1rsak napi teend\u0151ire, \u00edgy hat\u00e9konyabb\u00e1 v\u00e1lik az id\u0151gazd\u00e1lkod\u00e1s.<\/span><\/li>\n<li data-start=\"2392\" data-end=\"2620\"><span style=\"color: #000000;\"><strong data-start=\"2392\" data-end=\"2453\">Cs\u00f6kkentett \u00fcgyf\u00e9lszolg\u00e1lati terhel\u00e9s az Agentforce \u00e1ltal<\/strong><\/span><br data-start=\"2453\" data-end=\"2456\" \/><span style=\"color: #000000;\">AI-alap\u00fa asszisztensek t\u00e1mogatj\u00e1k a munkat\u00e1rsakat \u00e9s kezelik az ism\u00e9tl\u0151d\u0151 \u00fcgyf\u00e9lk\u00e9r\u00e9seket, ez\u00e1ltal n\u00f6velve az \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9get \u00e9s a szolg\u00e1ltat\u00e1s gyorsas\u00e1g\u00e1t.<\/span><\/li>\n<li data-start=\"2624\" data-end=\"2834\"><span style=\"color: #000000;\"><strong data-start=\"2624\" data-end=\"2684\">Optimaliz\u00e1lt \u00e9rt\u00e9kes\u00edt\u00e9si \u00e9s \u00fcgyf\u00e9lszolg\u00e1lati folyamatok<\/strong><\/span><br data-start=\"2684\" data-end=\"2687\" \/><span style=\"color: #000000;\">Lead prioritiz\u00e1l\u00e1s, kereszt\u00e9rt\u00e9kes\u00edt\u00e9si lehet\u0151s\u00e9gek \u00e9s jegykezel\u00e9si automatiz\u00e1l\u00e1s r\u00e9v\u00e9n n\u00f6vekszik a bev\u00e9tel \u00e9s javul az \u00fcgyf\u00e9lszolg\u00e1lat min\u0151s\u00e9ge.<\/span><\/li>\n<\/ul>\n<h2 data-start=\"2841\" data-end=\"2898\"><\/h2>\n<h2 data-start=\"2841\" data-end=\"2898\"><span style=\"color: #000000;\">Gyakori k\u00e9rd\u00e9sek az AI \u00e9s Salesforce CRM kapcsolat\u00e1r\u00f3l<\/span><\/h2>\n<h3 data-start=\"2900\" data-end=\"2979\"><span style=\"color: #000000;\">1. Milyen c\u00e9geknek \u00e9ri meg legink\u00e1bb az AI integr\u00e1ci\u00f3 a Salesforce CRM-ben?<\/span><\/h3>\n<p data-start=\"2981\" data-end=\"3231\"><span style=\"color: #000000;\">Az AI el\u0151nyeit legink\u00e1bb azok a k\u00f6z\u00e9p- \u00e9s nagyv\u00e1llalatok \u00e9lvezik, amelyek komplex \u00e9rt\u00e9kes\u00edt\u00e9si \u00e9s \u00fcgyf\u00e9lszolg\u00e1lati folyamatokat, illetve nagy \u00fcgyf\u00e9ladatb\u00e1zist kezelnek, de a kisebb c\u00e9gek is gyors megt\u00e9r\u00fcl\u00e9st \u00e9rhetnek el az automatiz\u00e1lt folyamatokkal.<\/span><\/p>\n<h3 data-start=\"3238\" data-end=\"3308\"><span style=\"color: #000000;\">2. Mennyire bonyolult egy AI-alap\u00fa Salesforce megold\u00e1s bevezet\u00e9se?<\/span><\/h3>\n<p data-start=\"3310\" data-end=\"3604\"><span style=\"color: #000000;\">A bevezet\u00e9s \u00e1ltal\u00e1ban fokozatos: a legegyszer\u0171bb funkci\u00f3kkal (pl. lead scoring, Einstein Bots, Agentforce asszisztens) kezd\u00fcnk, majd a c\u00e9lspecifikus, komplexebb AI modulokat \u00e9p\u00edtj\u00fck be. Egy tapasztalt CRM tan\u00e1csad\u00f3 seg\u00edthet a folyamatban, hogy a v\u00e1llalat ig\u00e9nyeihez igaz\u00edtsa az AI megold\u00e1sokat.<\/span><\/p>\n<h3 data-start=\"3611\" data-end=\"3674\"><span style=\"color: #000000;\">3. Hogyan jav\u00edtja az AI a marketingkamp\u00e1nyok hat\u00e9konys\u00e1g\u00e1t?<\/span><\/h3>\n<p data-start=\"3676\" data-end=\"3889\"><span style=\"color: #000000;\">Az AI elemzi a kamp\u00e1nyadatokat \u00e9s az \u00fcgyf\u00e9linterakci\u00f3kat, \u00edgy k\u00e9pes el\u0151re jelezni, hogy mely \u00fczenetek, id\u0151z\u00edt\u00e9sek \u00e9s csatorn\u00e1k hoznak jobb eredm\u00e9nyt. Ez\u00e1ltal n\u00f6veli az \u00fcgyf\u00e9l-elk\u00f6telez\u0151d\u00e9st \u00e9s a konverzi\u00f3s ar\u00e1nyt.<\/span><\/p>\n<h3 data-start=\"3896\" data-end=\"3984\"><span style=\"color: #000000;\">4. Milyen adatv\u00e9delmi szempontokat kell figyelembe venni az AI \u00e9s CRM haszn\u00e1latakor?<\/span><\/h3>\n<p data-start=\"3986\" data-end=\"4244\"><span style=\"color: #000000;\">Fontos, hogy az AI megold\u00e1sok megfeleljenek a GDPR \u00e9s egy\u00e9b adatv\u00e9delmi el\u0151\u00edr\u00e1soknak. A Salesforce platform be\u00e9p\u00edtett biztons\u00e1gi \u00e9s adatkezel\u00e9si szab\u00e1lyzatai seg\u00edtik a megfelel\u00e9st, de a v\u00e1llalatoknak gondoskodniuk kell a helyes adatkezel\u00e9si folyamatokr\u00f3l is.<\/span><\/p>\n<h3 data-start=\"4251\" data-end=\"4324\"><span style=\"color: #000000;\">5. Lehet AI-t haszn\u00e1lni \u00fcgyf\u00e9lszolg\u00e1lati folyamatok automatiz\u00e1l\u00e1s\u00e1ra?<\/span><\/h3>\n<p data-start=\"4326\" data-end=\"4542\"><span style=\"color: #000000;\">Igen, az <strong data-start=\"4335\" data-end=\"4349\">Agentforce<\/strong> \u00e9s az <strong data-start=\"4356\" data-end=\"4373\">Einstein Bots<\/strong> k\u00e9pesek kezelni gyakori k\u00e9rd\u00e9seket, egyszer\u0171 \u00fcgyint\u00e9z\u00e9st, \u00e9s a nehezebb eseteket emberi koll\u00e9g\u00e1khoz ir\u00e1ny\u00edtani. Ez gyorsabb v\u00e1laszid\u0151t<\/span><br \/>\n<span style=\"color: #000000;\">\u00e9s jobb \u00fcgyf\u00e9l\u00e9lm\u00e9nyt eredm\u00e9nyez.<\/span><\/p>\n<h2 data-start=\"268\" data-end=\"313\"><span style=\"color: #000000;\">Kulcsfontoss\u00e1g\u00fa statisztik\u00e1k \u00e9s trendek<\/span><\/h2>\n<h3 data-start=\"315\" data-end=\"365\"><span style=\"color: #000000;\">1. <strong data-start=\"322\" data-end=\"365\">AI \u00e9s \u00fcgyf\u00e9lszolg\u00e1lat: 93%-os pontoss\u00e1g<\/strong><\/span><\/h3>\n<p data-start=\"367\" data-end=\"521\"><span style=\"color: #000000;\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">A Salesforce AI rendszerei m\u00e1r 93%-os pontoss\u00e1ggal kezelik az \u00fcgyf\u00e9linform\u00e1ci\u00f3kat, bele\u00e9rtve olyan nagyv\u00e1llalatokat is, mint a Disney.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Ez azt jelenti, hogy az AI k\u00e9pes hat\u00e9konyan \u00e9s pontosan v\u00e1laszolni az \u00fcgyfelek k\u00e9rd\u00e9seire, jelent\u0151sen cs\u00f6kkentve az emberi beavatkoz\u00e1s sz\u00fcks\u00e9gess\u00e9g\u00e9t.<\/span> <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out\" style=\"color: #000000;\" href=\"https:\/\/www.businessinsider.com\/marc-benioff-says-ai-working-with-93-accuracy-customer-service-2025-6?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-full grow truncate overflow-hidden text-center\">businessinsider.com<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+1<\/span><\/span><span class=\"flex h-4 w-full items-center justify-between absolute\"><span class=\"max-w-full grow truncate overflow-hidden text-center\">sfchronicle.com<\/span><span class=\"-me-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+1<\/span><\/span><\/span><\/a><\/span><\/span><\/span><\/p>\n<h3 data-start=\"523\" data-end=\"576\"><span style=\"color: #000000;\">2. <strong data-start=\"530\" data-end=\"576\">Agentforce: 84%-os \u00f6n\u00e1ll\u00f3 probl\u00e9mamegold\u00e1s<\/strong><\/span><\/h3>\n<p data-start=\"578\" data-end=\"696\"><span style=\"color: #000000;\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Az Agentforce AI platform a Salesforce saj\u00e1t m\u0171k\u00f6d\u00e9s\u00e9ben t\u00f6bb mint 380 000 \u00fcgyf\u00e9lszolg\u00e1lati interakci\u00f3t kezelt, \u00e9s az esetek 84%-\u00e1t \u00f6n\u00e1ll\u00f3an oldotta meg, mind\u00f6ssze 2%-ban volt sz\u00fcks\u00e9g emberi beavatkoz\u00e1sra.<\/span> <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out\" style=\"color: #000000;\" href=\"https:\/\/cyntexa.com\/blog\/agentforce-statistics-and-trends\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between overflow-hidden\"><span class=\"max-w-full grow truncate overflow-hidden text-center\">cyntexa.com<\/span><\/span><\/span><\/a><\/span><\/span><\/span><\/p>\n<h3 data-start=\"698\" data-end=\"758\"><span style=\"color: #000000;\">3. <strong data-start=\"705\" data-end=\"758\">N\u00f6vekv\u0151 kereslet az AI alap\u00fa CRM megold\u00e1sok ir\u00e1nt<\/strong><\/span><\/h3>\n<p data-start=\"760\" data-end=\"918\"><span style=\"color: #000000;\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">A glob\u00e1lis CRM piac v\u00e1rhat\u00f3an 2025-re 262,74 milli\u00e1rd doll\u00e1rra n\u0151, \u00e9ves 12,6%-os n\u00f6veked\u00e9ssel.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Ez a n\u00f6veked\u00e9s r\u00e9szben az AI \u00e9s adatvez\u00e9relt CRM megold\u00e1sok ir\u00e1nti kereslet n\u00f6veked\u00e9s\u00e9nek k\u00f6sz\u00f6nhet\u0151.<\/span> <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out\" style=\"color: #000000;\" href=\"https:\/\/cyntexa.com\/blog\/crm-statistics\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between overflow-hidden\"><span class=\"max-w-full grow truncate overflow-hidden text-center\">cyntexa.com<\/span><\/span><\/span><\/a><\/span><\/span><\/span><\/p>\n<h3 data-start=\"920\" data-end=\"969\"><span style=\"color: #000000;\">4. <strong data-start=\"927\" data-end=\"969\">Salesforce piaci r\u00e9szesed\u00e9s \u00e9s bev\u00e9tel<\/strong><\/span><\/h3>\n<p data-start=\"971\" data-end=\"1089\"><span style=\"color: #000000;\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Az IDC szerint a Salesforce 2024-ben 20,7%-os r\u00e9szesed\u00e9ssel vezette a glob\u00e1lis CRM piacot, \u00e9s a legnagyobb bev\u00e9telt \u00e9rte el az \u00f6sszes CRM szolg\u00e1ltat\u00f3 k\u00f6z\u00fcl.<\/span> <span class=\"\" data-state=\"closed\"><span class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\"><a class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[0.5625em] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out\" style=\"color: #000000;\" href=\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative start-0 bottom-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between overflow-hidden\"><span class=\"max-w-full grow truncate overflow-hidden text-center\">salesforce.com<\/span><\/span><\/span><\/a><\/span><\/span><\/span><\/p>\n<h2 data-start=\"1096\" data-end=\"1144\"><span style=\"color: #000000;\">Forr\u00e1sok<\/span><\/h2>\n<ul>\n<li data-start=\"1148\" data-end=\"1253\"><span style=\"color: #000000;\"><a class=\"\" style=\"color: #000000;\" href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-statistics\/\" target=\"_new\" rel=\"noopener\" data-start=\"1148\" data-end=\"1253\">Salesforce AI \u00e9s Agentforce statisztik\u00e1k<\/a><\/span><\/li>\n<li data-start=\"1256\" data-end=\"1372\"><span style=\"color: #000000;\"><a class=\"\" style=\"color: #000000;\" href=\"https:\/\/www.salesforce.com\/news\/stories\/idc-crm-market-share-ranking-2025\/\" target=\"_new\" rel=\"noopener\" data-start=\"1256\" data-end=\"1372\">Salesforce piaci r\u00e9szesed\u00e9s \u00e9s bev\u00e9tel<\/a><\/span><\/li>\n<li data-start=\"1375\" data-end=\"1450\"><span style=\"color: #000000;\"><a class=\"cursor-pointer\" style=\"color: #000000;\" target=\"_new\" rel=\"noopener\" data-start=\"1375\" data-end=\"1450\">CRM piac n\u00f6veked\u00e9si el\u0151rejelz\u00e9s<\/a><\/span><\/li>\n<li data-start=\"1453\" data-end=\"1519\"><span style=\"color: #000000;\"><a class=\"\" style=\"color: #000000;\" href=\"https:\/\/www.salesforce.com\/news\/\" target=\"_new\" rel=\"noopener\" data-start=\"1453\" data-end=\"1519\">Salesforce hivatalos h\u00edrport\u00e1l<\/a><\/span><\/li>\n<\/ul>\n<h2>Z\u00e1r\u00f3 gondolatok<\/h2>\n<p data-start=\"4569\" data-end=\"4894\">Az AI m\u00e1r nem j\u00f6v\u0151beni lehet\u0151s\u00e9g, hanem a CRM fejleszt\u00e9s\u00e9nek jelenlegi \u00e9s j\u00f6v\u0151beli motorja. A Salesforce Einstein \u00e9s Agentforce seg\u00edts\u00e9g\u00e9vel a c\u00e9<span style=\"color: #000000;\">gek intelligensebb\u00e9, hat\u00e9konyabb\u00e1 \u00e9s \u00fcgyf\u00e9lk\u00f6zpont\u00fabb\u00e1 v\u00e1lhatnak. Ha k\u00edv\u00e1ncsi vagy a v\u00e1llalatodnak mit tudna ny\u00fajtani a Salesforce mesters\u00e9ges intelligenci\u00e1ja vedd fel <a style=\"color: #000000;\" href=\"https:\/\/attentioncrm.com\/hu\/kapcsolat\/\">vel\u00fcnk a kapcsolatot!<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce Einstein \u00e9s Agentforce: Az AI \u00faj dimenzi\u00f3ja az \u00fcgyf\u00e9lszolg\u00e1latban \u00e9s \u00e9rt\u00e9kes\u00edt\u00e9sben Mi\u00e9rt lett az AI elengedhetetlen r\u00e9sze a Salesforce CRM-nek? Az \u00fcgyf\u00e9lkezel\u00e9s \u00e9s \u00e9rt\u00e9kes\u00edt\u00e9s egyre komplexebb, adatintenz\u00edv folyamat, amelyhez az emberi kapacit\u00e1sok egyed\u00fcl m\u00e1r nem elegend\u0151ek. Az AI, k\u00fcl\u00f6n\u00f6sen a Salesforce Einstein \u00e9s az Agentforce, 2025-ben olyan intelligens eszk\u00f6z\u00f6ket k\u00edn\u00e1l, amelyek: automatiz\u00e1lj\u00e1k a rutinfeladatokat, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91],"tags":[103,104,224,225,226,92,99,100,102],"class_list":["post-1239","post","type-post","status-publish","format-standard","hentry","category-service-hu","tag-salesforce-com-hu","tag-szolgaltatasok","tag-agentforce","tag-einstein","tag-mestersegesintelligencia","tag-ai-hu","tag-crm-hu","tag-ugyfelszolgalat","tag-salesforce-hu"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce Einstein, Agentforce: CRM + mesters\u00e9ges intelligencia<\/title>\n<meta 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